Terms & Conditions

Trans Aero Ltd., dba Trans Aero MedEvac is an Air Ambulance Service provider. Membership ensures the patient will have no out-of-pocket flight expenses if flown by Trans Aero MedEvac by providing prepaid protection against Trans Aero MedEvac's air ambulance costs that are not covered by a member's insurance or other benefits or third party responsibility, subject to the following terms and conditions: 

1. Patient transport will be to the closest appropriate medical facility for medical conditions that are deemed by Trans Aero MedEvac attending medical professionals to be life- or limb-threatening, or that could lead to permanent disability, and which require emergency air ambulance transport. A patient's medical condition, not membership status, will dictate whether or not air transportation is appropriate and required. Under all circumstances, Trans Aero MedEvac retains the sole right and responsibility to determine whether or not a patient is flown.

2. Trans Aero MedEvac Provider air ambulance services may not be available when requested due to factors beyond its control, such as use of the appropriate aircraft by another patient or other circumstances governed by operational requirements or restrictions including, but not limited to, equipment manufacturer limitations, patient condition, age or size, or weather conditions. FAA restrictions prohibit Trans Aero MedEvac aircraft from flying in inclement weather conditions. FAA restrictions prohibit Trans Aero MedEvac aircraft from flying in inclement weather conditions. The primary determinant of whether to accept a flight is always the safety of the patient and medical flight crews. Emergent ground ambulance transport of a member cannot be provided by Trans Aero MedEvac and therefore will not be covered under the terms and conditions of the membership. 

3. Members who have insurance or other benefits, or third party responsibility claims, that cover the cost of air ambulance services are financially liable for the cost of Trans Aero MedEvac services up to the limit of any such available coverage. In return for payment of the membership fee, Trans Aero Medevac will consider its air ambulance costs that are not covered by any insurance, benefits or third party responsibility available to the member to have been fully prepaid. Trans Aero MedEvac reserves the right to bill directly any appropriate insurance, benefits provider, or third party for services rendered, and members authorize their insurers, benedits providers and responsible third parties to pay any covered amounts directly to Trans Aero MedEvac. Furthermore, Members agree to remit to Trans Aero MedEvac any payment received from insurance or benefit providers or any third party for air medical services provided by Trans Aero MedEvac. Trans Aero MedEvac is not an insurance company. Membership is not an insurance policy and cannot be considered as a secondary insurance coverage or a supplement to any insurance coverage. Trans Aero MedVac will not be responsible for payment for services provided by another ambulance service.

4. Membership starts 3 days after Trans Aero MedEvac receives a complete application with full payment; however, the waiting period will be waived for unforeseen events occurring during such time. Members must be natural U.S. Citizens. Memberships are non-refundable and non-transferable. 

5. Some state laws prohibit Medicaid beneficiaries from being offered membership or being accepted into membership programs. By applying, members certify to Trans Aero MedEvac that they are not Medicaid beneficiaries

6. These terms and conditions supersede any other writings, or verbal representations, between a member and Trans Aero MedEcav relating to the terms and conditions of membership. 

7. Medicare beneficiaries, including those with Medicare supplemental insurance policies, may have deductible and co-payment cost-sharing obligations related to our services. Federal law does not permit Trans Aero to reduce or waive these obligations for beneficiaries who do not pay a membership fee. Thus, Medicare beneficiaries who receive a membership free of charge remain responsible for their Part B co-payments and annual deductibles.

8. Please note that the benefit a membership provides will depend upon the details of the patient’s health insurance coverage, if any. 

* Medicaid beneficiaries generally are not required to pay for emergency services. Thus, they typically are not responsible for costs that our membership would reduce or waive. As a consequence, we are not permitted to collect membership fees from Medicaid beneficiaries.

* Medicare beneficiaries, including those with Medicare supplemental insurance policies, may have deductible and co-payment cost-sharing obligations related to our services. Federal law limits the extent to which Trans Aero may reduce or waive these obligations for beneficiaries who pay a membership fee. Thus, Medicare beneficiaries may remain responsible for some or all of their Part B co-payment and annual deductible.

* With respect to patients who have private health insurance, through a group plan or an individual policy, Trans Aero intends that their membership fees will constitute payment, in full, of any deductible or co-payment related to Trans Aero air ambulance services